Help / 08
Write us on X.
Questions about scans, tiers, or a payout go to @shoutfamily in a direct message. We read DMs there, not a support inbox.
01
Open a DM.
We do not run email or a ticket queue. Write @shoutfamily on X. That is the desk.
02
Follow first if DMs are closed.
X may hide messages until you follow @shoutfamily. Follow, then compose again.
03
Say what broke.
Include the wallet you signed with, the X handle you linked, and what you expected from the scan. Do not send keys or seed phrases.